IT Technical Support

ITSS is one of Dubai’s leading IT technical support solution companies, offering a comprehensive selection of support solutions designed to assist businesses in meeting their goals and objectives. Drawing upon our deep expertise in various IT domains, our top-notch support is delivered with reliable service, including 24/7 managed services. Our support offerings cover Email Management, Network Installation & Upgrades, Disaster Recovery Upgrades & Migrations, Server & Network Management Remote Working, and Security services as part of the support offerings.

ITSS understands the criticality of IT issues to business operations and encourages organizations to enlist our services for the timely resolution of IT-related problems. Even minor glitches may disrupt workflow, so ITSS provides support services so your IT issues are taken care of promptly.

Why You Need Technical IT Support Solutions?

In today’s tech-centric business landscape, technical IT support solutions are not just a convenience—they’re a necessity. A dedicated support team ensures minimal downtime, quick resolution of issues, and a stable, secure IT environment that boosts overall productivity. With expert guidance, proactive maintenance, and round-the-clock monitoring, potential threats, and system failures can be identified and resolved before they impact operations. IT support also plays a vital role in protecting sensitive data, maintaining cybersecurity, and streamlining technology integration as your business grows. From network management to software troubleshooting, reliable IT support allows your internal team to stay focused on core activities while ensuring your infrastructure is running efficiently and securely.

Our services include:

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Telephony IT Support

As part of our telephony IT support services for PCs and servers, including:

Onsite IT Support

For issues that cannot be resolved remotely, we provide onsite IT support. Our mobile engineers can visit your location to address hardware and software problems affecting server, laptop, and network issues. In addition, we also offer a “floorwalker” package where one of our Microsoft Certified engineers attends for an agreed period to address the problems on site and offer advice.

Complete IT Outsourcing

As businesses navigate economic uncertainty, many mid-sized companies seek cost-effective IT solutions without compromising quality. ITSS’ Complete IT Outsourcing service helps companies lower costs while enjoying peace of mind as we manage all their IT needs for them. With access to virtual CIO services that align business goals and IT strategies seamlessly, our outsourcing solutions are ideal for businesses that require expert support but cannot justify establishing in-house teams.

Organizations looking for fixed-cost IT support without considering its complexity should opt for this model; similarly, businesses seeking access to wide-ranging IT expertise without incurring additional expenses should use this solution.

Companies downsizing or unable to afford multiple IT staff can gain access to a virtual Chief Information Officer (CIO) without incurring overhead costs, with additional benefits like faster response times (onsite and offsite), discounted rates without premiums added, monthly IT planning meetings with no premiums added, detailed project logs and tracking and remote Monitoring Service (MON). ITSS provides an Online Trouble Ticketing System (TIX), making the cost of maintaining an internal IT department manageable and providing optimal support for users Our full-service solution covers everything from backups and maintenance to desktop deployment, asset management, and migration planning with one fixed monthly cost model that guarantees stability for our businesses and optimal support for users.

Finding the Right IT Support

Selecting an appropriate IT support provider is crucial to business efficiency and productivity, and ITSS’ IT support services help businesses gain visibility into their workflows and enhance performance.

As one of the UAE’s most acclaimed service providers, ITSS stands as a symbol of exceptional support to all its clients.